S Social Reply
Features Pricing FAQ

Privacy Policy

Last updated 29 August 2026

What we collect

  • Account details you give us: name, email address and optionally a phone number.
  • Instagram data returned by the official API when you connect an account: your account id, username, profile picture, follower count and an access token.
  • Comments and messages sent to your connected accounts, so an automation can respond to them, along with the username and Instagram-scoped id of the person who sent them.
  • Billing records: amount, currency, gateway and payment status. Card details are handled by the payment gateway and never reach our servers.

How we use it

To run the automations you configure, to show you your activity and contacts, to bill you, and to send service messages such as a warning that an Instagram token has expired. We do not sell personal data, and we do not use your messages to train models.

How it is stored

Instagram access tokens are encrypted at rest, so a copy of the database alone does not expose a usable token. Traffic to the site is served over HTTPS. Activity logs are kept for 90 days and then deleted automatically.

Who we share it with

Only the processors needed to run the service: our hosting provider, our email provider, and the payment gateway you choose. Each receives the minimum required.

Your choices

You can disconnect an Instagram account at any time, which stops all processing for it. You can request a copy of your data or its deletion through the data deletion page. Revoking access from inside Instagram also stops us immediately.

Contact

support@socialreply.in