Terms of Service

1. The service

Social Reply lets you connect an Instagram professional account and automatically reply to comments and send direct messages using Instagram's official API. We are not affiliated with, endorsed by or sponsored by Instagram or Meta Platforms, Inc.

2. Your account

You must be at least 18 and provide accurate details. You are responsible for activity under your login and for keeping your password safe. You may connect only Instagram accounts you own or are authorised to manage.

3. Acceptable use

You agree not to use the service to send unsolicited bulk messages, to impersonate anyone, to promote illegal goods or services, or in any way that breaches the Instagram Platform Terms or Community Guidelines. We may suspend an account that does.

4. Platform limits

The service depends on Instagram's API. Instagram allows one private reply per comment, within seven days of that comment, and imposes rate limits. Instagram provides no way to verify that a person follows an account, so the follow-gate is a self-confirmation by the recipient. Instagram may change these rules at any time and features may change accordingly.

5. Plans and payment

Paid plans are billed in advance for the period you choose. Where the gateway supports recurring charges, the plan renews automatically until cancelled; otherwise you renew manually. Cancelling stops future charges and you keep access until the end of the period already paid for.

6. Availability

We work to keep the service running but do not guarantee uninterrupted availability. Scheduled maintenance, an Instagram outage or an expired access token can interrupt automations.

7. Liability

To the extent permitted by law, our total liability is limited to the amount you paid in the twelve months before the claim. We are not liable for lost profits or for action taken against your Instagram account by Instagram.

8. Contact

Questions about these terms: support@socialreply.in